Zendesk vs Intercom: In-Depth Features & Price Comparison

Intercom has Articles as a knowledge base solution for self-support, as well as internal support. This feature is available on all the channels your customers use to get in touch with your brand. Again, Zendesk has surpassed the number of reviewers when compared to Intercom. Some of the highly-rated features include ticket creation user experience, email to case, and live chat reporting.

When you use Intercom to acquire customers, you’ll get a few helpful tools. It comes with a Business Messenger, Outbound Messaging, comprehensive reports, and chatbots that you can use for sales and marketing. Depending on your business needs you will need appropriate live chat software. Intercom and Zendesk are two popular options that we wanted to compare and help you decide which one works for you.

The HubSpot Customer Platform

For those of you who have been waiting for the big showdown between these two customer support heavyweights, we are glad to present the ultimate Zendesk vs Intercom comparison article. Try out mParticle and see how to integrate and orchestrate customer data the right way for your business. While both Zendesk and Intercom offer ways to track your sales pipeline, each platform handles the process a bit differently. Learn more about the differences between leading chat support solutions Intercom and Zendesk so that you can choose the right tool for your needs. Test any of HelpCrunch pricing plans for free for 14 days and see our tools in action right away. It delivers a multi-channel support system with customer service automation.

And this, undoubtedly, leaves your customer support agents free to solve urgent matters. Zendesk directly competes with Intercom when it comes to integrations. This live chat service provider offers 200+ integrations to its user base.

Intercom Pricing and Plans

The Workflow block also supports any other block inside each element of your workflow. We offer a comprehensive strategy that turn abandoned carts into actual sales. Combine your well-written content with AI Answers and allow users to get answers to the most common question with a simple ‘? 👉 Zendesk has updated its core API, if you are using Zendesk Webwidget Classic this may affect your ability to leverage Chameleon’s Zendesk integration. ℹ With this option, Chameleon will refer to the Zendesk instance that’s installed on the current page.

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